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Want to know how to supercharge your business?

Starting your partnership with uDroppy is easy. Scroll down and discover our tutorial on how to connect your store, add products and fulfil your orders.

Getting Started with uDroppy

Platform Registration

 

The first thing to do is create your profile.

In order to do it, you have to go to https://app-ea.udroppy.com/registration. On every page of the website, in the top right, you will find the Sign Up button. Clicking on it, you will reach the registration page. You will have to insert your name and surname, an e-mail address and then set your own password.

Now click the button Create An Account.

Our system will proceed to the creation of the account and will send you a confirmation e-mail to the set address. Be sure to check the spam folder as well. In case you cannot find your confirmation e-mail after some time, you can contact us on our website. Our team will be back to you as soon as possible to offer you complete support.

First Access

When you receive your confirmation e-mail, click on the link to confirm the creation of the account. It will redirect you to the login section of uDroppy. At this point you only need to insert the username (your e-mail) and the password you chose to log into your account.

The Dashboard

When you log in, you access your dashboard. From this page you can have a clear and quick overview of your store. At first, the dashboard will be unavailable. Our mascotte, Droppy, will suggest you to connect your store right away.

Once you set up your store, pushed products and started selling, you will have a living dashboard. You will be able to see sold products and pending orders (the ones you still have to fulfil). Moreover, you will see the amount of sales and gross margin and much more.

Connecting Your Store

The first thing you have to do in your new uDroppy profile, is to connect your store or stores if you have more than one.

Click on the “Connect your store” button you see in your dashboard. In case you want to add further stores afterwards, you will have to go to the left menu and click “Store Management”.

You can additionally set a name for your shop and a label. This will help you manage multiple domains in case you have more than one store.

Once you are ready, click on "Connect".

A Shopify page will open up asking you to accept the installation of uDroppy app. Once clicked “Install unlisted app” button you will go back to uDroppy and see the store in "My Store" section.

Now you can add all the Shopify stores you want to uDroppy. You can also add them in a future moment by going to the "Store Management "section.

Pushing Products to Your Store

Once connected your Shopify store to uDroppy, you can start importing our products.

From the left menu on the homepage, choose "Products" and then "uDroppy Products". You will see a grid view of our products that you can filter according to name, price or category.

If you want more information about a specific product click on it. You will open the product page where you will find the description of the product. In addition you will see the details, the variants (if the product has any) and the shipping costs.

Once you are sure about the product, click on the "Push Selection to Store" button. When the product has more than one variant, you can also choose which kind of variants you want to import.

If you can’t find the products you need in our catalogue, you can request them by filling the request form. You only need to go to the subsection “request a product” of the Products section in the left menu. There, you will find the form. It will ask you to insert the name and URL of the product and its description. Furthermore, there will be a space where you can add some notes, if you think necessary.

Once completed the form, your e-com manager will start activating the research. In few days you will find the product on our catalogue, ready to be imported to your store. When you start pushing products to your store, you will be able to manage them by going to the "My Products", a subsection of the "Product" menu.

After pushing products to your Shopify store, you will need to go to Shopify All Products section. There you will select the product or products you imported to change the description and the price according to your needs. Remember that you don’t have to change variants or add new variants in your Shopify store. Otherwise, the SKU code will change and our platform won’t be able to recognize the order.

If you need more variants of a product or you want to create bundles, reach out to your e-com manager who will help you.

Setting your invoice addresses

On our platform you can set all the billing information you want.

First, you have to log into the platform. From the dashboard, select the arrow near your name, and click "Profile". From this section you can always change your personal information anytime you need. You can create new invoice addresses too.

In order to do this, click “add new invoice information”. Fill the form with your legal name, label, VAT and address. You can also set this billing info as default for one of your stores to get the right invoices when fulfilling orders.

Fulfilling Orders

After connecting your store and pushing our products, every time you will receive an order, we will receive it too.

If you use some external applications (e.g. Zipify or Clickfunnel) to receive payments, be sure to communicate it to your e-com manager. In this way, our team will be able to make your orders visible on our platform too.

To fulfil your orders log into the platform and select the “see more” button on the pending order tab. You can also select the "Order" section and then "Orders to Pay".

tutorial for the Orders

Here, you will see the list of your pending orders, including related information (e.g. order number, customer, store, product, date and total). You can select all the orders you want to pay, even if from different stores, and fulfil them with only one payment.

It will enough to click on the “Pay Selected Order” button. You can pay with PayPal, Stripes and with uDroppy Virtual Funds.

uDroppy Virtual Funds

The uDroppy Virtual Funds are virtual tokens that you can buy on your profile. They make payment quicker, safer and more efficient. Let’s see together how you can buy your uDroppy Funds.

First, log into the platform and select the "uDroppy Funds" section.

Then, click on the green plus button.

Choose the amount of tokens you want to buy (one virtual token correspond to one dollar) and then select how to pay. You can either choose PayPal or Stripe.

Buying uDroppy Funds is convenient. It makes the payment process quicker and it helps you save some money because of the payment fees of your payment gateways. Furthermore, it's safer if you work while travelling. In fact, you won't have to insert any personal data while using foreign networks.

Invoicing and Tracking Numbers

After the fulfilment of one or more orders, you will receive an invoice for your payment. You can check all the invoices in the dedicated section of the menu.

In 48 hours, you will be able to see the tracking number of your order on uDroppy.

All you have to do is going to the "Order History" section. It's a subsection of the "Orders" menu. Once there, open the details of the order that you need by clicking on the arrow. The platform will show you the tracking number related to that order. The code will be shared with Shopify first and then with your client.

Please, consider that you will be able to track the shipping only when your order leaves our logistic centre. To check the progress of the shipping process you can use the platform 17track.

If you want to know more click on the arrow near your name and go to the "Help and Feedback" section of our platform.

Haven't found what you are looking for? Just ask us, we will get back to you in no time.