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Legal Information

In this page you can find all the legal information regarding uDroppy Limited, this website and all its applications.

Privacy Policy, Cookie Policy & GDPR

uDroppy Ltd (“we”/”us”) is committed to protecting your privacy. We own and operate the website app.udroppy.com (“Website”) and the uDroppy App (the “App”) available together with our services (the “Services”).
Policy describes how we collect, store, use and distribute information about our users through the Services.

PERSONAL INFORMATION WE COLLECT 

We collect Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.
- "Log files" track actions occurring on the Site, and collect data including your IP address and date/timestamps.
- "Tags" and "pixels" are electronic files used to record information about how you browse the Site.
We collect information from you, including your fullname, billing address, email address, and phone number, Skype address. We refer to this information as "Order Information."
"Personal Information" in this Privacy Policy we are "Order Information".
By using our Services you consent to the use of your "Personal Information" as described in this Privacy Policy.
Except as set forth in this Privacy Policy, your "Personal Information" will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual.
You may withdraw your consent of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Services.
We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services,  to respond to your inquiries or provide feedback, for identification and
authentication purposes.
Two types of information may be collected through the Services: Personal Information and Non-Personal Information.
Use or disclosure of the following information which is currently not limited by applicable privacy laws:
- information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory assistance;
- Non-Personal Information.
"Personal Information" is personally identifiable information, such as your full name, address, e-mail address. At the time of collection, we will clearly identify the information being collected and the
purposes for which it will be used. It is always your choice whether or not to provide "Personal Information" but if you choose not to provide certain requested "Personal Information", you may not be able to register to use the App or be able to access and use the App at all.
We may collect "Personal Information" in respect of the App through registration processes; communications with you; and user support.
"Non-Personal Information" is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the App, and the type and version of browser or operating system being used by visitors to the App.


Use of Information:
We collect information for the following purposes:
- We use the "Order Information" to fulfill any orders placed for uDroppy product.
- Screen our orders for potential risk or fraud.
The "Device Information" that we collect to help us screen for potential risk and fraud (IP address).
In order to order our Services you must provide certain Personal Information to us such as your email address;
We will also collect information from your online shop through Shopify platform.
If we plan to use your "Personal Information" in future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy.

SHARING YOUR PERSONAL INFORMATION
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect
our rights.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
If you are a European resident we are processing your information in order to fulfill orders we might have with you.
The security of your "Personal Information" is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment.
You are also responsible for helping to protect the security of your "Personal Information".
We will keep your "Personal Information" for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.
We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, non-personally-identifiable data, account recovery, or if required by law.
All retained personal information will remain subject to the terms of this Privacy Policy.
If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.
We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page at www.udroppy.com and
app.udroppy.com.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complain, please contact us by e-mail at [email protected]

Refund Policy

This refund policy is to be used as a resource by people who work with Udroppy.

uDroppy will provide a full refund* in any of the following cases:

1. Delayed Orders:

Orders Not Found, In transit, Pending, Expired with more than 35 days (counting from the date the uDroppy client fulfills the order to uDroppy also called "fulfilment date")  if:

– A customer has sent a complaint (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– The customer has provided the full shipping information which includes the shipping name, address, province, zip code, country and contact phone number.

- Sometimes, the order arrives at the nearest office to the buyer and gets marked as pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery or to contact the local post office.

You will need to provide to uDroppy:

– Screenshot of customer complains or e-mail stating they have not received the order.

***During the year there are couple of Chinese Holidays listed below. Therefore if fulfilment date is during a national holiday it will be taken in consideration as fulfilment date the first date after the holiday is finished.

chinese holidays

2. Damaged Orders:

uDroppy will provide a full refund/replacement if:

– The order arrives damaged.

– The order arrives damaged but the customer does not want the replacement to be sent.

– For electronic products the Client should start the dispute not later then 7 days after the product is received.

You will need to provide to uDroppy:

– Photos of the damaged item to prove damage.

– Screenshot of the e-mail or dispute received.

The products might need to be returned to uDroppy if our Dispute Operation Team asks for a return.

3. Bad Quality:

uDroppy will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as incorrect size/color, parts missing, not working etc.

You will need to provide to uDroppy:

– Photos and/or videos of the items received from buyer to prove imperfections.

– Screenshot of the e-mail or dispute received.

The products might need to be returned to uDroppy if our Dispute Operation Team asks for a return.

For parts missing, uDroppy only accepts resend it instead of the full refund.

4. Delivery Countries’ Limits:

Because of international shipping method ability limits, the deliveries can encounter complications in certain shipping countries.

uDroppy will not accept any dispute about delivery once order dispatched if shipped to the countries below:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay, Guadaloupe, Reunion Islands, New Caledonia.

You can still open a dispute with reasons except for delivery.

You will need to provide to uDroppy:

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

5. Shipping Method Limits:

Some shipping methods will be untrackable when orders arrived to some Countries, States or Cities, uDroppy will not accept any dispute when you choose shipping method and ship to the limit countries.

Product Volume Excess: Some products are much bigger in volume than in weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders that weigh over 2kg and exceed the volume will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have an opportunity.

You can still open a dispute with reasons except for delivery as usual.

You will need to provide to uDroppy:

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

6. The dispute which is not the fault of uDroppy:

uDroppy will not accept any disputes that buyer received with reasons as below:

– The buyer does not like it.

– The description is not correct.

– Products smell unusual.

– The buyer ordered wrong items or SKU.

– The shipping address provided incorrectly.

7. Products returned to uDroppy warehouse:

– Normally uDroppy will not suggest returning products to our warehouse, because the international shipping is costly and takes at least 3 months to arrive to uDroppy China Warehouse. Most them will be lost during the return. Also, most of the returned products will be damaged on the way.

uDroppy can accept the returns if you put the products to your private inventory once we received them.

*Refunds are made on the same PayPal or Stripe account used to fulfill the order or as Virtual Funds in the platform. Please remember that transactions fees could occur in accordance to the client's accounts. 

 

Social Media Policy

uDroppy is present with official accounts on the main social media networks, namely: Facebook, Instagram, Twitter, LinkedIn and Medium.
These channels are used to communicate with the external world and are managed by the Marketing Team of uDroppy. Our Team will moderate Social Media on a regular basis.

We do our best to answer all the questions we receive through our Facebook page, however due to the ever-increasing demand and the amount of work we are committed to, in order to give you the best possible experience with the platform, you may occasionally experience delays in receiving responses to your inquiries.


Here at uDroppy we recognize social media as a relevant tool to share information about the e-commerce sector with the community, providing the our customers with all the tools to do their best. Therefore, we encourage a correct use of these channels for all of our stakeholders.
All the posts, comments, reactions and other content shared by the users on the official social media channels do not correspond to the opinions and values of uDroppy, being the representation of personal opinions and thoughts of individuals.
On our social media pages all the respectful, inspiring and fruitful conversations are welcome. Everyone can express their opinion as long as it is expressed in a polite and respectful way.

Any comment or content shared on our platform, that violates the following rules will be promptly removed. We won’t accept comments or content that:
- represent insults, foul language, threats or any other attitude aimed at damaging individuals or community in their right and dignity;
- aim at violate the principles of liberty and equality;
- promote or perpetuate any kind of discrimination (including sex, race, language, religion, political opinion, faith, status, nationality, disability or sexual orientation);
- is related to sexual context;
- is oriented to trade instigation;
- aim at conducting illegal activities;
- menace the public safety;
- violate the interests of third parties;
- violate sensitive data and the Privacy Law.


As owner of the channel, uDroppy is free to moderate and modify the content which is:
- off topic;
- aims at influencing political campaigns, elections and other voting events;
- spam;
- repetitive.


In any case, uDroppy reserves the right to remove any content considered inappropriate and offensive. Furthermore, when violating the above mentioned rules, the user must be aware that uDroppy can decide to ban or block him/her to prevent further issues. In case of extremely serious violations, uDroppy can decide to report the users to the proper authority that will take the process to further development.
In case the user concerned does not agree with uDroppy’s decision he/she can contact us via email ([email protected]) stating all the relevant details: name of the account, case history and the reasons he/she thinks make uDroppy’s decision wrong. When provided all the necessary information uDroppy will therefore be able to review the claim making a definite decision.


As far as the treatment of your personal data is concerned, please visit the Privacy Policy, Cookie Policy & GDPR section above. The Policy describes how we collect, store, use and distribute information about our users through the Services.


Social Media is a fundamental tool that allows us to connect with the community and communicate our values, insights and ideas. We thank you for your active participation and for your passion and your valuable input to the community. Your input helps us build the best e-commerce platform on the market and inspires us to give our best in everything we do.