uDroppy Legal Page

Cookie Policy of udroppy.com

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User’s consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

Technical Cookies and Cookies serving aggregated statistical purposes

·       Activity strictly necessary for the functioning of the Service

This Website uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Website, for example in relation to the distribution of traffic.

·       Activity regarding the saving of preferences, optimization, and statistics

This Website uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

·       Advertising

This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies for certain advertising features by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Facebook Audience Network (Facebook, Inc.)

Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook’s use of Data, consult Facebook’s data policy.

This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User’s ad preferences. The User can control this in the Facebook ad settings.

Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

Personal Data collected: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ad Manager

Google Ad Manager is an advertising service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to opt out from being tracked by various advertising networks, Users may make use of Youronlinechoices. In order to understand Google’s use of data, consult Google’s partner policy.
This service uses the “DoubleClick” Cookie, which tracks use of this Website and User behavior concerning ads, products and services offered.  

Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy. Privacy Shield participant.

Quora List Match Audience (Quora, Inc.)

Quora List Match Audience is an advertising and behavioral targeting service provided by Quora, Inc. that allows the Owner to provide a list of email addresses of existing Users and to then match them with existing Users on the Quora Platform so that they can be targeted with personalized ads.

Users can opt out of receiving personalized ads by contacting Quora support via this page. Quora may still show Users contextualized ads relevant to the content they are viewing.

Personal Data collected: Cookies, email address and Usage Data.

Place of processing: United States – Privacy Policy.

·       Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics

Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out. Privacy Shield participant.

LinkedIn conversion tracking (LinkedIn Corporation)

LinkedIn conversion tracking is an analytics service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Twitter Ads conversion tracking (Twitter, Inc.)

Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Google Ads conversion tracking

Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, that connects data from the Google Ads advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy. Privacy Shield participant.

Quora Conversion Pixel (Quora, Inc.)

Quora Conversion Pixel is an analytics service provided by Quora, Inc. that connects data from the Quora Platform with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt out.

·       Commercial affiliation

This type of service allows this Website to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics.
Clicks on the icon or banner posted on the Application are tracked by the third-party services listed below, and are shared with this Website.
For details of which data are collected, please refer to the privacy policy of each service.

Amazon Affiliation (Amazon)

Amazon Affiliation is a commercial affiliation service provided by Amazon.com Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

ClickBank (Click Sales Inc.)

ClickBank is a banner commercial affiliation service provided by Click Sales Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

·       Content commenting

Content commenting services allow Users to make and publish their comments on the contents of this Website.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

Disqus (Disqus)

Disqus is a content commenting service provided by Big Heads Labs Inc.

Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy – Opt out.

Facebook Comments (Facebook, Inc.)

Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

·       Heat mapping and session recording

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.

·       Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

·       Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, for contacting and being contacted by this Website support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

ActiveCampaign site messages (ActiveCampaign, Inc.)

The ActiveCampaign site messages is a service for interacting with the ActiveCampaign live chat platform provided by ActiveCampaign, Inc.

Personal Data collected: Cookies, Data communicated while using the service, email address and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Facebook Messenger Customer Chat (Facebook, Inc.)

The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.

Personal Data collected: Cookies, Data communicated while using the service and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

·       Managing landing and invitation pages

This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

Instapage (Instapage, Inc.)

Instapage is a landing page management service provided by Instapage, Inc., that allows this Website to collect the email addresses of Users interested in its service.
Instapage allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.

Personal Data collected: Cookies, email address and Usage Data.

Place of processing: United States – Privacy Policy.

·       Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies for certain remarketing features by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ads Remarketing

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.

Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out. Privacy Shield participant.

Remarketing with Google Analytics

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out. Privacy Shield participant.

·       Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager

Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy. Privacy Shield participant.

·       User database management

This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.

ActiveCampaign (ActiveCampaign, Inc.)

ActiveCampaign is a User database management service provided by ActiveCampaign, Inc.

Personal Data collected: Cookies, email address and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google ChromeMozilla FirefoxApple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the Your Online Choices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

Owner and Data Controller

uDroppy Limited
Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong

Owner contact email: [email protected]

Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Website.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Latest update: October 17, 2019

Click here to check the complete and most up to date Cookie Policy and GDPR Policy.

Privacy Policy of udroppy.com

This Website collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

Access to third-party accounts

  • Stripe account access: Personal Data: various types of Data as specified in the privacy policy of the service

Advertising

  • Facebook Audience Network: Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data
  • Google Ad Manager: Personal Data: Cookies; Usage Data
  • Quora List Match Audience: Personal Data: Cookies; email address; Usage Data

Analytics

  • Google Analytics, LinkedIn conversion tracking, Twitter Ads conversion tracking, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking and Quora Conversion Pixel: Personal Data: Cookies; Usage Data

Backup saving and management

  • Backup on Google Drive: Personal Data: various types of Data as specified in the privacy policy of the service

Commercial affiliation

  • Amazon Affiliation and ClickBank: Personal Data: Cookies; Usage Data

Contacting the User

  • Contact form: Personal Data: address; city; country; date of birth; email address; first name; last name; website

Content commenting

  • Disqus: Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service
  • Facebook Comments: Personal Data: Cookies; Usage Data

Data transfer outside the EU

  • Data transfer to countries that guarantee European standards, Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield, Data transfer abroad based on consent and Data transfer abroad based on standard contractual clauses: Personal Data: various types of Data

Handling payments

  • Apple Pay, Coinbase, PayPal and Stripe: Personal Data: various types of Data as specified in the privacy policy of the service

Heat mapping and session recording

  • Hotjar Heat Maps & Recordings: Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

Hosting and backend infrastructure

  • Heroku: Personal Data: various types of Data as specified in the privacy policy of the service
  • iubenda Consent Solution: Personal Data: Data communicated while using the service

Interaction with external social networks and platforms

  • Facebook Like button and social widgets: Personal Data: Cookies; Usage Data
  • YouTube button and social widgets: Personal Data: Usage Data

Interaction with live chat platforms

  • ActiveCampaign site messages: Personal Data: Cookies; Data communicated while using the service; email address; Usage Data
  • Facebook Messenger Customer Chat: Personal Data: Cookies; Data communicated while using the service; Usage Data

Location-based interactions

  • Geolocation and Non-continuous geolocation: Personal Data: geographic position

Managing landing and invitation pages

  • Instapage: Personal Data: Cookies; email address; Usage Data

Managing support and contact requests

  • Salesforce Service Cloud: Personal Data: various types of Data as specified in the privacy policy of the service

Platform services and hosting

  • Shopify: Personal Data: various types of Data as specified in the privacy policy of the service

Registration and authentication

  • Facebook Authentication, Log In with PayPal and Stripe OAuth: Personal Data: various types of Data as specified in the privacy policy of the service

Remarketing and behavioral targeting

  • Facebook Remarketing, Google Ads Remarketing and Remarketing with Google Analytics: Personal Data: Cookies; Usage Data

Tag Management

  • Google Tag Manager: Personal Data: Cookies; Usage Data

User database management

  • ActiveCampaign: Personal Data: Cookies; email address; various types of Data as specified in the privacy policy of the service
  • Pardot, Salesforce Marketing Cloud and Salesforce Sales Cloud: Personal Data: various types of Data as specified in the privacy policy of the service

Contact information

Owner and Data Controller

uDroppy Limited
Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong

Owner contact email: [email protected]

Latest update: October 17, 2019

Click here to read the complete and the most up to date Privacy Policy.

This refund policy is to be used as a resource by people who work with Udroppy.

uDroppy will provide a full refund* in any of the following cases:

1. Delayed Orders:

Orders Not Found, In transit, Pending, Expired with more than 35 days (counting from the date the uDroppy client fulfills the order to uDroppy also called “fulfilment date”)  if:

– A customer has sent a complaint (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– The customer has provided the full shipping information which includes the shipping name, address, province, zip code, country and contact phone number.

– Sometimes, the order arrives at the nearest office to the buyer and gets marked as pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery or to contact the local post office.

You will need to provide to uDroppy:

– Screenshot of customer complains or e-mail stating they have not received the order.

***During the year there are couple of Chinese Holidays listed below. Therefore if fulfilment date is during a national holiday it will be taken in consideration as fulfilment date the first date after the holiday is finished.

chinese holidays 2020

2. Damaged Orders:

uDroppy will provide a full refund/replacement if:

– The order arrives damaged.

– The order arrives damaged but the customer does not want the replacement to be sent.

– For electronic products the Client should start the dispute not later then 7 days after the product is received.

You will need to provide to uDroppy:

– Photos of the damaged item to prove damage.

– Screenshot of the e-mail or dispute received.

The products might need to be returned to uDroppy if our Dispute Operation Team asks for a return.

3. Nonconformity:

uDroppy will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as incorrect size/color, parts missing, not working etc.

You will need to provide to uDroppy:

– Photos and/or videos of the items received from buyer to prove imperfections.

– Screenshot of the e-mail or dispute received.

The products might need to be returned to uDroppy if our Dispute Operation Team asks for a return.

For parts missing, uDroppy only accepts resend it instead of the full refund.

4. Delivery Countries’ Limits:

Because of international shipping method ability limits, the deliveries can encounter complications in certain shipping countries.

uDroppy will not accept any dispute about delivery once order dispatched if shipped to the countries below:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay, Guadaloupe, Reunion Islands, New Caledonia.

You can still open a dispute with reasons except for delivery.

You will need to provide to uDroppy:

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

5. Shipping Method Limits:

Some shipping methods will be untrackable when orders arrived to some Countries, States or Cities, uDroppy will not accept any dispute when you choose shipping method and ship to the limit countries.

Product Volume Excess: Some products are much bigger in volume than in weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders that weigh over 2kg and exceed the volume will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have an opportunity.

You can still open a dispute with reasons except for delivery as usual.

You will need to provide to uDroppy:

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

6. The dispute which is not the fault of uDroppy:

uDroppy will not accept any disputes that buyer received with reasons as below:

– The buyer does not like it.

– The description is not correct.

– Products smell unusual.

– The buyer ordered wrong items or SKU.

– The shipping address provided incorrectly.

7. Products returned to uDroppy warehouse:

– Normally uDroppy will not suggest returning products to our warehouse, because the international shipping is costly and takes at least 3 months to arrive to uDroppy China Warehouse. Most them will be lost during the return. Also, most of the returned products will be damaged on the way.

uDroppy can accept the returns if you put the products to your private inventory once we received them.

*Refunds are made on the same PayPal or Stripe account used to fulfill the order or as Virtual Funds in the platform. Please remember that transactions fees could occur in accordance to the client’s accounts.

uDroppy is present with official accounts on the main social media networks, namely: Facebook, Instagram, Twitter, LinkedIn and Medium.
These channels are used to communicate with the external world and are managed by the Marketing Team of uDroppy. Our Team will moderate Social Media on a regular basis.

We do our best to answer all the questions we receive through our Facebook page, however due to the ever-increasing demand and the amount of work we are committed to, in order to give you the best possible experience with the platform, you may occasionally experience delays in receiving responses to your inquiries.

Here at uDroppy we recognize social media as a relevant tool to share information about the e-commerce sector with the community, providing the our customers with all the tools to do their best. Therefore, we encourage a correct use of these channels for all of our stakeholders.
All the posts, comments, reactions and other content shared by the users on the official social media channels do not correspond to the opinions and values of uDroppy, being the representation of personal opinions and thoughts of individuals.
On our social media pages all the respectful, inspiring and fruitful conversations are welcome. Everyone can express their opinion as long as it is expressed in a polite and respectful way.

Any comment or content shared on our platform, that violates the following rules will be promptly removed. We won’t accept comments or content that:
– represent insults, foul language, threats or any other attitude aimed at damaging individuals or community in their right and dignity;
– aim at violate the principles of liberty and equality;
– promote or perpetuate any kind of discrimination (including sex, race, language, religion, political opinion, faith, status, nationality, disability or sexual orientation);
– is related to sexual context;
– is oriented to trade instigation;
– aim at conducting illegal activities;
– menace the public safety;
– violate the interests of third parties;
– violate sensitive data and the Privacy Law.

As owner of the channel, uDroppy is free to moderate and modify the content which is:
– off topic;
– aims at influencing political campaigns, elections and other voting events;
– spam;
– repetitive.

In any case, uDroppy reserves the right to remove any content considered inappropriate and offensive. Furthermore, when violating the above mentioned rules, the user must be aware that uDroppy can decide to ban or block him/her to prevent further issues. In case of extremely serious violations, uDroppy can decide to report the users to the proper authority that will take the process to further development.
In case the user concerned does not agree with uDroppy’s decision he/she can contact us via email ([email protected]) stating all the relevant details: name of the account, case history and the reasons he/she thinks make uDroppy’s decision wrong. When provided all the necessary information uDroppy will therefore be able to review the claim making a definite decision.

As far as the treatment of your personal data is concerned, please visit the Privacy Policy, Cookie Policy & GDPR section above. The Policy describes how we collect, store, use and distribute information about our users through the Services.

Social Media is a fundamental tool that allows us to connect with the community and communicate our values, insights and ideas. We thank you for your active participation and for your passion and your valuable input to the community. Your input helps us build the best e-commerce platform on the market and inspires us to give our best in everything we do.