Everything you need to know, in one place.

Have specific questions about our platform? Want to understand how to get started?  Below you can find answers to all your questions, and more.

Have a question? We have the answer.

What’s uDroppy?

uDroppy is an e-commerce platform designed to help digital entrepreneurs with their e-commerce business, allowing them to focus on marketing while we take care of the rest (like sourcing of products and shipping).

How do I get started?

First things first, you have to create a store: you can use Shopify or other CMS like WooCommerce. Once you have your own store ready to start, you need to create an account on uDroppy (https://get.udroppy.com/register) and connect it to Shopify, so that you can push the products on our lists, directly to your store. If you have any further question, do not hesitate to ask your e-commerce manager!

Can I create my own store using uDroppy?

uDroppy at the moment does not offer store creation tools, like Shopify. To use uDroppy services you will have to create a store first, then create a uDroppy account on our platform, which is totally free, and then connect your store to our platform to push our products and sell them.

How much do I pay for your services?

uDroppy is completely free, you won’t have to pay for creating an account, pushing products to your store or fulfilling your orders.

I understood I will be assigned an E-Com Manager, what does it mean?

When you create an account and you connect your store to uDroppy, you are automatically assigned to an e-com manager;  he or she will be your personal contact in uDroppy and will follow you throughout your journey with us. The e-com manager will support you in setting up your store, choosing winning products, improving your revenues and strategies, sourcing new products for you and much more. They are also able to resolve any technical or logistic issues you may have with your orders or products. 

What are the shipping times?

Shipping times are on average around 7-15 days, while in some cases it can be faster, especially if you use additional services like Virtual Warehouse or if you purchase items from us in bulk. However, we are continuously expanding our logistics network and shipping times are getting better over time. Please note that they may vary according to the country of your customer.

Where do you ship to?

Thanks to our consistent logistic network we can ship worldwide, in every country of the world, with very fast delivery times (around 7-15 days, depending on the country), as well as providing you with tracking numbers.

Can I send you my orders manually?

If you have a custom store, you can also work with us. We are able to fulfil your orders manually. However, we recommend the automation of orders through Shopify since it is more efficient, fast and secure.

What payment methods do you support?

At the moment digital entrepreneurs can pay their orders exclusively through Paypal and Stripe, or using uDroppy virtual funds (virtual credits that you buy and keep on your uDroppy account to pay your future orders). Our developer team keeps working everyday to improve the platform and create new features to make your work even easier; this is why we will keep integrating new payment methods in the future, including cash on delivery.

I am selling my items using Amazon FBA. How can I work with you?

If you sell your products on Amazon using Amazon FBA you can definitely work with uDroppy. All you have to do is to order products from our list in bulk and we will take care of the shipping to the Amazon warehouse you are using. Just create your free account and talk to your e-com manager!

What languages do you speak?

At the moment we can support our clients just in the following languages: English, Italian, Spanish, French, Russian, Portuguese, Hindi, Arabic, Belarusian, Ukrainian.

Can I sell and ship my own products using uDroppy?

At the moment selling one’s own products is not possible with uDroppy. You can, however, sell white label products through us. We can put your logo on products - both items in our list and the ones you can directly request through your e-com manager - if you buy more than 500 pieces. Moreover, we can also put your logo on the packaging.

Do you guys have a product catalogue? Do you have your own products?

As a fully integrated e-commerce platform we have a product catalogue from which digital entrepreneurs who partner with us can choose from. Every product you see on our list comes from one of the almost 900 factories we work with.

In order to see the product list you have to create a uDroppy account, which is totally free and will take you just a few minutes (https://app-ea.udroppy.com/registration).

What if I want to sell a product that is not on your platform?

Udroppy offers an easy and automated way to request new products that are not yet in our catalogue: just click the "Request New Product" button in the platform menu on the left, insert the necessary information, and we will let you know when it is added to our catalogue.

Haven't found what you are looking for? Just ask us, we will get back to you in no time.